Return Policy

Effective Date: December 16, 2024

At Travel Bina, we are dedicated to offering top-quality beauty products designed to meet the unique needs of every customer. Our carefully curated selection of skincare, makeup, and beauty accessories aims to enhance your daily routine and bring out your natural beauty. We understand that shopping for beauty products online can sometimes be a challenge, especially when it comes to selecting items that are a perfect fit for your skin type, personal style, or beauty goals. Therefore, we want to ensure that if you’re not fully satisfied with your purchase, the return process is as straightforward and hassle-free as possible.

Return Eligibility

To be eligible for a return, products must meet the following conditions:

  • Items must be unused, unopened, and in their original condition.
  • Products must be returned within 30 days of purchase.
  • All original packaging, tags, and seals must be intact and included with the return.
  • Due to health and safety regulations, some items such as opened skincare, makeup, or personal care products may not be eligible for return unless defective or damaged upon arrival.

We take pride in the quality of our products, so if you receive an item that is damaged, defective, or does not match your order, we will make sure to address the issue as quickly as possible. In these cases, please contact our customer service team immediately to initiate a return or exchange.

How to Return an Item

To start a return, please follow these steps:

  1. Contact Us: Reach out to our Customer Service Team at info@travelbina.com or call us at (406) 322-4610. Include your order number, the product you wish to return, and the reason for your return request.

  2. Return Authorization: Once your return request is approved, you will receive detailed instructions on how to return the item. Please ensure you follow these instructions carefully to avoid any delays.

  3. Packaging: Carefully pack the items in their original packaging (if possible) and make sure to include any invoices, receipts, or documentation that came with the order. This will help expedite the processing of your return.

  4. Shipping: Customers are responsible for the shipping costs associated with returns unless the return is due to a defective or incorrect product. We recommend using a trackable shipping service to ensure that your return is delivered safely.

  5. Processing Time: Once we receive your return, we will inspect the items to ensure they meet our return criteria. You will be notified of the approval or rejection of your return. If approved, your refund or exchange will be processed within 7-10 business days. Refunds will be issued to the original payment method.

Exchanges

If you would like to exchange a product for a different color, size, or formula, please follow the same process outlined above. In some cases, if the product you wish to exchange is unavailable, we will offer you a store credit for future use.

Non-Returnable Items

For your safety and hygiene, the following items are non-returnable unless they arrive damaged or defective:

  • Opened skincare and makeup products
  • Personal care items, such as brushes, sponges, or razors
  • Special promotional items or limited-edition products

Refunds

Once your return is approved, we will issue a refund to your original method of payment. Please note that shipping fees are non-refundable, and you are responsible for the cost of returning the items to us unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. Please notify us within 7 days of receiving your order, providing clear photographs of the damage or defect. We will resolve the issue as quickly as possible by offering you a full refund or sending a replacement item, based on your preference.

Customer Support & Contact Information

We are always here to assist you with any questions or concerns regarding returns or our products. Please feel free to contact us through the following methods:

Our Customer Service Team is available Monday through Friday from 9:00 AM to 5:00 PM (MT), and we will respond to your inquiries as quickly as possible. If you contact us outside of business hours, we will respond to your message the next business day.

Final Notes

Your satisfaction is our priority, and we want you to love your Travel Bina products. We strive to ensure that every purchase meets your expectations, but if for any reason you are not fully satisfied, we are here to help. We appreciate your business and look forward to continuing to serve you with the best in beauty products.

Thank you for choosing Travel Bina! Your beauty journey is important to us, and we are committed to making it as smooth and enjoyable as possible.